Last Updated: June 28, 2019
Epic Story Interactive Inc. respects your privacy rights and this policy sets out to describe how your personal information is collected and processed by Epic Story Interactive Inc. (“ESI”) when you use the Ben 10 Heroes mobile app (the “App”).
ESI provides privacy protection for users of the App of all ages, including children as defined by the Children’s Online Privacy Protection Act (“COPPA”) and the General Data Protection Regulation (“GDPR”).
We strive to collect only the personal information that we need to provide you with the best possible experience in the App.
The App will not request from you any personal data as defined by COPPA and GDPR. We do not request any information that may identify you, including where you live or your appearance.
We automatically collect the following information when you use the App:
Purchases in the App are handled by your respective device platform’s payment gateway. We do not have access to your payment details such as the payment method, the name of the payee, and the payment details (such as credit card numbers or email addresses associated with payment platforms). We are provided with pseudonymized information about your transaction, such as the item(s) you purchased in the App, the date and time of your purchase, your payment currency, the amount of your transaction, your country, and in some cases your state and your postal code.
Upon installing the App on your device and launching it for the first time, your device’s identification will be collected to determine if you installed the App after viewing an advertisement on your device in another mobile application. Your device’s identification will not be used to target advertising based on your usage behavior.
We use your personal data only to the extent needed to fulfill your requests in the App and to support the operation of the App.
We aggregate your device information to maintain the App and provide a satisfactory experience. For example, we use the aggregate data on device information to determine minimum hardware standards for the App.
We aggregate your usage information to maintain the App and provide a satisfactory experience. For example, we collect and aggregate information on users’ progress in the App in order to determine if any changes need to be made to improve the user experience.
We store information about your content and data requests to our servers for log purposes only. This data is pseudonymized and encrypted at rest.
We store your information for the time needed to operate the App and fulfill your requests through the App. Your personal data is deleted or anonymized when it is no longer needed to operate the App for your usage and in any event no later than three (3) years after your interaction with ESI has ceased.
We do not share your personal information with third parties except in the following ways:
We do not share your personal information with advertising network companies for the purposes of behavioral ad targeting. All advertising displayed in the App are contextual advertisements that are selected based on demographic data and not based on a personal profile of your online behavior. We use or may use the following advertising network companies:
ESI takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
If you are an individual subject to EU law, you have the following rights:
We process and answer your requests without undue delay and in any event within one month of our receipt of the request unless a longer period is required due to the complexity of the request. In this case, our response time can be up to three months in total as permitted by Article 12 of the GDPR.
If you wish to use any of the rights described above, you may contact us at any time by emailing us at firstname.lastname@example.org.
You have the right to have inaccurate personal data rectified, see Article 16 of the GDPR.
Furthermore, you have the right to have your personal data erased where one of the following grounds applies, see Article 17 of the GDPR:
Please note that your right to erasure may be limited if the data are necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims.
You have the right to obtain restriction of processing in certain circumstances, see Article 18 of the GDPR. If you have the right to restriction, we will only process your data with your consent or for the establishment, exercise or defense of a legal claim or to protect a person or important grounds of public interest.
If we have asked for your consent to our processing of your data, you have the right to withdraw your consent at any time, see Article 7 of the GDPR. If you withdraw your consent, we will cease processing of the data for which you have withdrawn consent, unless we have a legal obligation to keep some or parts of your data.
Please note that if you withdraw your consent, your user license to use the App will cease automatically. The withdrawal of your consent does not affect the lawfulness of processing based on your consent before its withdrawal.
You have the right to receive the personal data you have provided us with which we process in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller if the processing is based on consent or contract performance, see Article 20 of the GDPR.
ESI has the following contact information:
Epic Story Interactive Inc.
340-625 Agnes St
New Westminster, BC
If you wish to make a complaint over the processing of your personal data, you have the right to lodge a complaint to the relevant supervisory authority.